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Jeppie
Making moves
Status: New idea

I want to have the option to change my relay email address. When i made a relay account i had still my old email but now i have a new email address but i can't change it to my new email. I really love to have that option. 

21 Comments
GregoryF
New member

Absolutely ridiculous that this can't be done. I updated the email on my Mozilla account and in fact removed the old email entirely as the provider is shutting down soon yet relay is still tied to the old email address.

Vincent
Employee
Employee

@GregoryFYou should be able to do it, but it looks like there's a hard-to-track-down bug that prevents it from working in some cases. I mentioned a potential workaround here, so you might want to try that: https://connect.mozilla.org/t5/ideas/change-firefox-relay-email-address/idc-p/45113/highlight/true#M...

_guest
New member

I'm still having issues with this. I correctly set a new primary email address in my Firefox account. I then removed the old one from the accounts page, but it's not entirely removed: when I go to either https://relay.firefox.com/accounts/profile/ or https://www.mozilla.org/en-US/newsletter/existing/ ("Manage Your Email Preferences") my old email is still registered and I don't see an option to change it.

Dinkenfunkle
New member

Same issue. Relay still maintaining my old email address after I have updated my main Mozilla account email address Twice, months apart.  I cannot find any way to update it in Relay. Removed the extension  and added it again. Same problem.

I'm wondering if I might have created the Relay account via a Firefox pre Mozilla account back in the day, and if so is the Relay info still locked to that?

Whatever it is I can't use Relay as is and will dump it if I can't get a fix. Over to you.

_guest
New member

@DinkenfunkleI contacted Firefox directly and they sent me a working solution (well, it worked for me, at least). After logging in to your Relay account, manually go to/enter the following address: https://relay.firefox.com/accounts/profile/refresh

The page itself is just blank, but when I went back to my Relay profile page, it had updated my address. The link @Vincent suggested here didn't seem to work for me, only the one above. I don't know why. I'd suggest if https://relay.firefox.com/accounts/profile/?fxa_refresh=1 doesn't work, then try the one above.

Dinkenfunkle
New member
 
_guest  That worked for me. thanks!