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Live Chat

Chatter
Making moves

I've used Firefox for many years; I always use it except when I need the 'Live Chat' function on a web site; Unfortunately, 'Live Chat' doesn't work in Firefox. I wonder, is there an easy way to fix that?

4 REPLIES 4

Luca_Pavan
Contributor

https://support.mozilla.org/en-US/questions/1274902

In fact I was thinking that for this you may need an extension. Then what's that doesn't work exactly? Doesn't work is quite generic.

jscher2000
Leader

Have you already tried turning off the Enhanced Tracking Protection feature on the site in case that is blocking the live chat scripts? Use the shield icon at the left end of the address bar (near the lock). More info:

https://support.mozilla.org/kb/enhanced-tracking-protection-firefox-desktop

Of course, I'm sure that many add-ons also restrict it since it can be annoying to get those popups when you are trying to read things.

 

 

Thanks for the suggestion though, sad to say, it hasn't made any difference.

Even turning off all 'anti-tracking' features as well as Enhanced Tracking Protection (on a trusted site!) didn't help.

How I dislike having to resort to Microsoft Edge!

HD
Making moves

HI I cannot retirive my EMail on Email Can any one help for this